Frequently Asked Questions
HOW DO I BOOK A SESSION WITH YOU?
Clients may now use the online scheduler to book portrait session pick your specific session, date, time, and pay deposit.. For concepts or creative collaboration, please fill out my contact form with your needs and wants for your photoshoot. Consultations are mandatory for wedding, engagement and studio sessions.
HOW WILL I RECEIVE MY IMAGES?
Previews & Retouching If you are being photographed on digital and film proofs will be sent digitally to your email through a site called “Pixieset”, and will be used to reference proofs as well as download digital gallery. Digital proofs will be edited for color adjustments and cropping. Retouching begins once proofs are selected. Failure to choose your proofs within the given time period will result in a delayed process of receiving your photos. Posting unedited pictures will result in a breach of contract. Additional pictures are available upon request with a separate charge. If you are being photographed on film, there are no proofs. Final images will be sent via Pixieset. Client galleries will be stored on Pixieset for 3 months.
SOMETHING CAME UP, CAN I BE LATE/RESCHEDULE?
Late Policy I require clients to notify me if they will be running late. Clients who are late beyond 10 minutes will incur an additional charge to remaining balance. Failure to appear after 30 mins results in a cancelled session. You can reschedule once for another day for personal reasons, or because of the weather as long as it works for the photographer. Clients may only cancel due to weather the day of the shoot. Deposit will be retained for rescheduled shoot up to 30 days. If it happens again additional fees may apply, or your session may be canceled.
CAN I BOOK A STUDIO SESSION
Yes, when wanting to book a studio session clients must provide a date and preferred time. Photographer will book the studio once the deposit is paid. Clients will shoot at the studio choice of the photographer depending on the needs of the client. If you would like a simple studio set up, I do have that option available at an additional cost. Please contact me at least 2 weeks in advance so that you can make reservations for studios.
CAN I GET MY IMAGES SOONER?
For digital, yes. It will however be an additional fee. For film, no. The film is sent off to be developed since I do not develop my own at this time.
I DON’T LIKE MY PICTURES. CAN I GET A REFUND?
If the client is being photographed on digital, REFUNDS are only available if the client lets the photographer know that they are not satisfied with the photos before any retouching/editing is made and only if the photographer agrees that it is appropriate. In the event of an emergency, equipment failure, or other unforeseen circumstance, the photographer will return any money given up to that point, but claims no further liability. Similar rules apply if you are being photographed on film and will be explained in your contract.
SINCE WE ARE IN A PANDEMIC, HOW CAN I BE SURE I’LL BE SAFE WHILE WORKING WITH YOU?
Clients are asked to provide confirmation that they have no been exposed or tested positive with COVID-19 within two weeks of the shoot. I am vaccinated but will remain to wear a mask during the duration of the shoot if social distancing is not an option. Sessions with more than 5 people will need to present negative test before the day of the shoot. If you would like to bring a guest to your shoot they are required to wear a mask. I care about my safety, and the safety of my clients but also live with high risk individuals. If you begin to experience symptoms before the shoot your session will be rescheduled with no penalty. I will also not meet with you if I am experiencing any symptoms and will communicate any changes.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Booking is done through Acuity. Deposits will be received through the scheduler. The card on file can be used to pay the remaining balance or remaining balance can be paid via CashApp, Zelle, & Apple Pay. The remaining balance can be paid in cash, but I would prefer you to send it through one of my preferred payment methods. If you do not see another payment method listed it means I do not accept it.